Privacy Policy

NIOS Clinic Inc. – Privacy Policy

Last updated: April 29, 2025

Introduction

NIOS Clinic Inc. ("NIOS Clinic", "we", "our" or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (https://cliniquenios.com/) or our services. It also describes your rights under Canadian and Quebec privacy laws, including PIPEDA and Bill 25.

By using our website or services, you agree to this Policy. If you do not agree, please do not use our website or our services.

Information We Collect

• Personally Identifiable Information: name, email, phone, postal address.

• Technical Information: IP address, browser type, operating system, device identifiers.

• Cookies and Usage Data: browsing activities to enhance user experience.

• Information from Online Forms and Social Media: data provided via external forms (e.g., Facebook lead forms).

• Personal Health Information (PHI): medical history, clinical data.

• Payment Information: banking details (via PCI-DSS compliant processors).

Use of Your Information

We use your information to:

• Provide and improve our services (appointment scheduling, care, file management).

• Communicate with you (appointment reminders, instructions, responses to inquiries).

• Marketing (newsletters or promotional offers, only with your consent).

• Site analysis and improvement (e.g., Google Analytics, Facebook Pixel).

• Legal compliance and security (e.g., responding to legal obligations, preventing fraud).

• Payment processing through our secure processing partners.

Cookies and Tracking Technologies

Our site uses session cookies and persistent cookies to ensure site functionality and analyze usage. You can control their use in your browser. Our site does not interpret "Do Not Track" signals.

Disclosure of Your Information to Third Parties

We do not sell, rent, or trade your personal information to third parties for commercial purposes. We share your information only with:

• Service providers (e.g., web hosting, communication tools).

• Payment processors.

• Medical partners (e.g., laboratories).

• Legal authorities in the event of legal obligations.

• SMS service providers if you have consented to receive text messages.

• In connection with business transactions (merger, acquisition).

Data Retention and Destruction

We retain your information for as long as necessary to fulfill the purposes outlined, while complying with legal requirements.

• Client data: retained as long as you are an active client.

• Health records: archived according to Quebec legal obligations.

• Financial transactions: retained for at least 6 years (tax requirements).

• Browsing data: aggregated for analytical purposes.

  
  

When the data is no longer necessary, it is securely destroyed or anonymized.

Security of Your Information

We have implemented robust administrative, technical, and physical measures: